Return Policy

Return Policy

🟢 KIDKO RETURN POLICY 

At Kidko, we are committed to ensuring that every purchase you make with us is satisfactory. However, if you are not fully satisfied with your order, you may return it subject to the conditions outlined below. Our policy is designed to be fair to our customers while safeguarding the quality standards we maintain.

✅ 1. Conditions for Eligibility

To qualify for a return:

  • The request must be submitted within 7 working days from the date you receive the product.

  • The product must be in its original, unused, and unwashed condition.

  • It must not be ironed, altered, or damaged in any way.

  • The product must have all original tags, labels, and packaging intact.

  • The original purchase invoice/receipt must be presented as proof of purchase.

Failure to comply with these conditions may lead to rejection of the return request.

🚫 2. Items Not Eligible for Return

Certain items cannot be returned under any circumstances, including:

  • Undergarments and innerwear due to strict hygiene and safety reasons.

  • Products sold as “Final Sale”, “Clearance,” or during special promotions.

  • Products that are damaged due to customer mishandling, washing, or alteration.

  • Items returned without their original tags or receipt.

📦 3. How to Initiate a Return

To request a return:

  1. Contact our official WhatsApp support team to initiate the process.

  2. Provide clear images of the product (if requested) to verify its condition.

  3. Carefully pack the item in its original packaging to avoid damage during transit.

  4. Ship the product back to our warehouse via a courier service of your choice.

🚚 4. Return Shipping Charges

  • All return shipping costs must be borne by the customer.

  • Kidko does not offer free return shipping unless the return is due to a mistake on our part (e.g., incorrect product sent).

🔍 5. Quality Check and Approval

  • Once we receive your returned product, it will undergo a quality inspection.

  • Products that fail the inspection due to damage, usage, washing, or missing tags will not be accepted.

  • If the return is rejected, customers will need to pay courier charges to have the item sent back to them.